[Fixed] Spotify Web Player Not Working (Black Screen + Song Sipping)

Last Updated on June 8, 2022

Spotify is an amazing platform for listening to your favorite songs. However, many users claim that the Spotify web player displays a black screen on web browser while it works fine on mobile phones.

This problem occurs regardless of the browser you are using or the region from which you are using the application. If you are facing the problem of Spotify not working on Chrome, Safari, Firefox, or any other browser, you are at the right place. Here, we will discuss all the fixes you can use to solve the problem of the Spotify web player not working (black screen + song sipping).

Fix # 1:Restart Browser

The most common fix to most web players not working properly, showing a black screen or song sipping, is to restart your browser. This doesn’t only work for Spotify; it takes care of other web players like YouTube and streaming services like Netflix and Amazon Prime.

Fix # 2:Update your Web Browser

The next easiest fix is to update your browser. This is because an outdated browser may not be compatible with Spotify anymore. Developers at Spotify may have ended support for previous versions of your browser.

You can update Chrome from the 3 dots menu at the top right corner of your screen. Click the dots and go to Help; click About Google Chrome. This will automatically update your Chrome Browser. Or, if your browser is already up to date, you will see a blue tick with the words “Chrome is up to date.”

Relaunch your browser for the updates to start working. Now check if the problem has been solved.

Fix # 3:Check your Internet

Song sipping usually happens when your internet isn’t working properly. Make sure that you are getting enough speed for Spotify to stream without any trouble. You can check your bandwidth from any online speed checker, such as speedtest. (https://www.speedtest.net/)

If your net is working all right, the problem is somewhere else. Carry on with the next fixes.

Fix # 4:Clear Browser Cache and Cookies

You would be surprised to know that your browser’s cache and cookies slow down browsing speed. These two are often the culprit behind your browser not responding or web players giving black screen or song sipping.

If you are using Chrome, you can clear cookies and cache by clicking the 3 dots on the top right corner of your screen. Select Settings and then go to Advanced and click Privacy and Security from the list. Next, click Clear Browsing data and select Cookies and other site data and Cached images and files. Make sure you select All time in the time range option and click Clear data to remove all cookies and cached images from your browser.

Similarly, you can clear cookies and cached images from other browsers. It is a good and useful practice to clear cookies from your browser after a month or two as it clears up memory and improves your browser’s efficiency.

Fix # 5:Disable Extensions

Chrome users usually add extensions to their browsers to access their required pages quickly. However, these extensions sometimes disturb the performance of many web players and streaming services. Your Spotify web player may not be working due to any of your extensions interfering or blocking traffic for Spotify.

To check if any extension is stopping Spotify web player, you will have to disable extensions one by one and see if the problem has been solved. You might think that it will take forever to disable every extension one by one and then see if the problem has been resolved. Yes, it is a lengthy process, and it is the only way to check which extension is bothering Spotify. You can also check this by disabling all the extensions together, but it will not identify the culprit.

Fix # 6:Disable Ad Blockers

If you have installed an ad-blocking extension on your browser, try disabling it for a while and see if Spotify is working fine. The reason behind doing this is that ad blocker may be the reason behind the black screen on Spotify.

If Spotify works fine after disabling the ad blocker, you need to add Spotify to the ad blocker’s white list. This will hopefully solve Spotify’s black screen problem on web browsers.

Fix # 7:Enable Flash Player

Spotify’s black screen problem on web browser may happen because Flash Player is not enabled on your web browser. To check if Flash Player is enabled for Spotify, open the website and click the icon before the website URL. Select Allow under the flash to enable it for Spotify.

Fix # 8:Disable Hardware Acceleration on Chrome

Hardware acceleration on Chrome means that your browser uses your PC’s graphics processing unit (GPU) to deal with graphic-intensive tasks playing online games, video editing, or other tasks that need more PC resources.

While Spotify isn’t a graphics-intensive website, Spotify will get way less resources than it needs if hardware acceleration is on. Therefore, it can lead to black screen and song sipping problems.

You can try fixing this by clicking the 3 dots on the top right of Chrome and clicking Settings. Select Advanced and click System. This will give 3 options; turn off the second one that says, “Use hardware acceleration when available.”

Restart Chrome and see if the problem has been solved.

Fix # 9:Sign out & Sing in from Spotify

Another easy fix that you can use to deal with the song sipping and black screen problem is signing out of Spotify and then singing in. This refreshes your connection with Spotify servers and may also solve the black screen problem.

Fix # 10:Change Browser

If all of the above fixes don’t work and you are still getting a black screen problem, try installing and using a different browser. There are plenty of high-quality and efficient browsers available online, like Firefox, Opera, and Brave.

Fix # 11:Update Safari (only for Mac users)

If you are using the Safari browser on Mac, make sure that you update it. Safari was taken down in 2017, and then it was back again in 2020. Many Safari users haven’t updated it, and this is why they face Spotify not working problem frequently than people using other browsers.

Fix # 12:Open Spotify in Private/Incognito Window

One way you can deal with Spotify not working problem is to open it in a private/incognito window. All browsers support private windows.

The private or incognito mode opens the page without extensions or cached data, and this is why your browser’s history doesn’t interfere with web players.

Fix # 13:Enable Protected Content

This fix is not directly related to black screen or song sipping, but it will help you improve your Spotify experience.

If you see an error message saying, “Playback of protected content is not enabled,” after logging in to Spotify, you need to change your browser settings and allow the site to play protected content.

Follow the steps below to do this.

  • Open a new tab on Chrome and paste “chrome://settings/content” in the search bar, and press enter.
  • Look for Protected content heading and turn on the option that says “Allow site to play protected content.”

Similarly, you can do this for other browsers.

Fix # 14:Use Spotify Mobile Phone Application to play on your PC

You can use your mobile phone to stream Spotify on your mobile phone. If you are a regular Spotify user, the chances are that you have already downloaded it on your mobile. If not, you can download it from Google Play Store or Apple’s App Store.

Once the app is installed, play any song you want to listen to on your mobile app and reopen the web player on your computer. Tap devices available on your mobile phone and select Web player. Refresh the Spotify page on your web browser, and the song will start playing on your PC.

Fix # 15:Download the PC App

The next solution you can use is downloading the Spotify PC app. You will have to quit playing Spotify on the web player. This is the last resort for people who prefer streaming Spotify on web players instead of mobile phones or using a PC app. You can download the Spotify PC app from their website.

Final Words

We have listed all the possible fixes that you can use to deal with the Spotify web player not working (black screen + song sipping) problem. Hopefully, this will solve the problem. However, if the problem persists, you can contact Spotify’s support team or look for your problem on Spotify’s community page.

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